When you book a dress with us, you choose your size, hire-duration (either 4 or 8 days), and a start date, usually 1-2 days before your event (it will automatically highlight the date duration). Then you’ll either pick up locally or have it shipped to you via Express Post. On your rental period end date, you return the dress in its original garment bag directly to Cammy's Dry Cleaners (postal hires use the prepaid return satchel or box).

For more details, view our Booking & Hire Policy and Returns Policy.

Yes! You can visit us in-store for a fitting or use our Try-On by Post service for Australia-wide customers.

Learn more in our Try On Appointments if you're local or Try-On by Post Service.

We highly recommend booking a Try-On Appointment or using our 24hr Try-On by Post service to ensure it fits you.
On the occasion your dress doesn’t fit or isn’t quite right, you can request a store credit (valid for 12 months)

If you booked a Try-On by Post and you book the dress within 24hrs, your try-on fee will be deducted (no refunds).

Read more in our Cancellations Policy.

Absolutely! You can add a second style or size at 50% off using the code BACKUPDRESS at checkout.

It’s a great option if you’re unsure about sizing or style.

The Backup Dress fee is non-refundable. If you wear one dress and return the other unworn, you will not be refunded for the unworn backup. If you wear neither (both unworn with tags), you’ll receive a refund for the primary dress fee only; the backup fee remains. 

Both dresses must be returned under the standard Returns & Damage policies. 

See our Backup Dress Policy for full details.

Yes! All dresses are sent via Express Post with a prepaid return satchel included.

Once shipped, you’ll receive tracking details via email.

More details in our Shipping Policy.

Dresses are dispatched 2–3 business days before your hire period begins.

To ensure timely arrival, select your dress start date at least 2 days before your event.

Last-minute weekend event bookings:

• Within NSW cutoff - Tuesday 12pm
• Interstate cutoff - Monday 12pm

We’ll always aim to ensure your dress arrives ahead of your event.

Once the parcel is lodged, we can’t guarantee delivery times nor are we held responsible for postal delays, but we’ll do everything possible to help locate and resolve any delays.

We also cannot offer cancellations, refunds or store credits after the dress has been despatched.

For more details, see our Shipping Policy.

• For local hires, simply return directly to our dry cleaning partner or otherwise discussed.
• For postal hires, simply place your dress in the prepaid Express satchel/box and lodge it at your local Australia Post Office or yellow Express Post box by 12 PM on the agreed return date or the next business day after your event.

Check our Returns Policy for full details.

Late returns incur a fee of 50% of the total hire fee per day until it is lodged; after 7 days a replacement cost may apply. 

See our Returns Policy for details.

No — Please do not attempt to clean the garment yourself. All professional cleaning is handled by us.

Just return it on time and we’ll take care of the rest!

Minor wear and tear up to $100 is covered, but major damage, permanent stains, or loss of a garment will incur a replacement fee.

Read more in our Damage Policy.

• We understand tan transfer can happen, but to help avoid as much transfer as possible, apply your fake tan at least 48hrs before your event & completely wash off your fake tan at least 2-3 times before wearing your dress.
• Fabric snagging can cause permanent damage. Avoid wearing sharp jewellery, crossbody bags with straps, rough surfaces etc.
• If your dress is long and the hem drags, be mindful to pick up your dress when walking across concrete/grass. Block heels are usually a safer than stilettos. 

See more details in our Garment Care Guide.

As the dresses are for hire only, please refrain from altering your dress without pre-approval. Altering the dress yourself can lead to additional damage fees.

Do not use lash glue, nail glue, super glue, or tape on external surfaces of the dress. Always use the temporary alteration products provided/approved by us.

See our BOOMBA range here.

Yes!

For pick-up hires:

• Cancel more than 48 hours before hire start → Partial refund (minus cancellation fee).
• Cancel within 48 hours before hire start → Store credit (valid 12 months).
• Cancel after dispatch/collection → No refunds or credits.

For postage hires:

• Cancel more than 7 days before hire start → Partial refund (minus cancellation fee).
• Cancel within 7 day before hire start → Store credit (valid 12 months).
• Cancel after dispatch/collection → No refunds or credits.

See full details in our Cancellation Policy.

• $45 for hires under $200
• $75 for hires $200 and over

These fees cover admin, cleaning preparation, and missed
booking opportunities.

Once the dress has been collected or shipped, no refunds are available. However, if you notify us before dispatch or collection, a store credit may be issued.

Please read our Cancellation Policy for details.

Absolutely! We encourage you to book a try-on appointment to make sure it fits you well. Appointments are available Wednesday to Friday - you can book directly here. Otherwise we welcome walk-ins on Saturdays from 9am - 2pm.

1. On the page of your chosen dress, select the size & choose “Try-On by Post”
2. Receive your dress via Express Post.
3. Try it on within 24 hours.
4. Return it the next business day using the prepaid satchel.

Dresses are subject to availability.

Full details in our Try-On by Post Policy.

We accept major cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, Union Pay and PayPal.

Yes. Payments are securely processed through Shopify, and your information is never shared.

Read our Privacy & Security Policy.

In some cases, yes, a valid photo ID may be requested for verification before dispatch or collection for dresses worth over $1,000

See our Booking & Hire Policy.

Yes, so long as they provide the booking confirmation. Please let us know in advance who will collect.

We understand that plans change & we will do our best to accomodate — although our Cancellation Policy still applies.

We offer a consignment service which benefits both of us by allowing us to rent your dresses on your behalf and you receive a percentage after each successful hire. Pretty cool hey? Work smarter not harder!

If you have designer dresses in your wardrobe and would like to consign them (so they can earn for you), check our Consignment service page for details on how we partner with lenders. 

If you can’t find the answer you’re looking for, our team is
always happy to help.

📧 Email: hello@theperfectpfit.com.au

📍 Visit us in-store: The Perfect
Pfit Boutique, 78-80 Yambil Street Griffith NSW