We take pride in keeping our collection pristine — and we appreciate your care and honesty.

Garment Condition & Damage

All dress hire fees include complimentary $100 worth of minor damage. If a dress is returned with more than $100 worth of damage, you will be required to cover these fees.

What’s Covered

• Minor wear such as small marks, loose threads, missing buttons etc. is included in your hire fee.

What’s Not Covered

• Major damage including permanent stains, major rips, or lost garments.
• Customers are responsible for repair or replacement costs if a dress is returned unwearable.

 

Pre-Hire Condition

All garments are checked before collection and any existing imperfections are noted and/or photographed. Dresses are worn multiple times so some minor imperfections may be present and if so are factored into your hire fee.

Reporting Damage

If something happens during your hire, please contact us before returning the dress — it helps us assess repairs fairly.

 

Cleaning & Damages

• Professional cleaning is included in your hire fee.
• You are not charged for minor wear (loose threads, faint marks).
• You are responsible for major stains, tears, or lost garments.

Please DO NOT attempt to clean your garment before returning. All major damages are to be reported directly to The Perfect PFIT for correct advice.

If the damage exceeds the included $100 damage insurance, or if the garment is returned in a condition that renders it unwearable (whether due to stains, tears, or structural damage), the customer is responsible for paying the full retail replacement cost. This applies regardless of whether the damage was accidental or due to negligence. The garment remains the property of The Perfect PFIT.

In these rare cases, The Perfect PFIT will also charge for any subsequent missed bookings if the damage results in cancellation of another customer's hire.

It is extremely rare for this to happen — but please take care of your dress. Major damage or permanent staining can result in the item needing replacement or being permanently marked down, which may incur additional charges.

Lost or Non-Returned Items

If a dress isn’t returned within 7 days of the due date, it will be deemed lost and charged at replacement value.

See full details in our Returns Policy.

 

During Wear

Please take care of your garment. Avoid stains (makeup, fake tan, drinks), rough surfaces (bricks, concrete), lash & nail glue & dress/boob tape or glue on external dress surfaces. Be mindful of pointy heels and jewellery. Block heels are safer than stilettos. Dresses with trains require extra care outdoors. Further details can be found under Garment Care Guide